In emergency and dispatch control rooms, every second counts. Police, fire brigades and emergency medical services need control rooms where information is available instantly, unambiguously and with absolute reliability. controlrooms plans and delivers these command centers as a single-source integrator — technically, ergonomically and operationally sound, with one partner responsible for the entire installation.
Requirements in emergency dispatch
Dispatchers make time-critical, life-or-death decisions. They take emergency calls, locate incidents, coordinate units and keep the situation, radio and resources in view at the same time. That places high demands on both technology and space:
- Maximum reliability and redundancy — failure is not an option
- Instant overview of incident maps, camera feeds, radio and dispatch systems
- Every dispatcher controls every source from their own workspace
- Ergonomic 24/7 workspaces for maximum concentration under pressure
- Scalability for high call volumes and major incidents
What controlrooms delivers for dispatch control rooms
We bring every trade of a modern control room together in one system — consistently designed from the perspective of the responders:
- Large-format display — brilliant, around-the-clock reliable situational displays (Barco UniSee, LED). Incident maps, camera feeds and status overviews must remain clearly legible at all times. Learn more: LCD video walls.
- KVM systems — secure, latency-free access for every dispatcher to all dispatch and control systems, without leaving the workspace. Learn more: KVM over IT.
- Control and software — central orchestration of sources, layouts and escalation levels — even when load rises sharply.
- Furniture and ergonomics — dispatcher consoles and chairs built for continuous operation, following the principles of ISO 11064.
- Redundancy and reliability — dual power supply, redundant networks and hot-swap. The control room must remain fully available even in an emergency.
- Planning, service and maintenance — with defined response times across the entire lifecycle.
Critical infrastructure, ergonomics and availability
Dispatch control rooms are part of critical infrastructure. controlrooms plans in line with ISO 11064 for ergonomic control room design and accounts for the high availability and security requirements (critical infrastructure, NIS2). Here, ergonomics is not a comfort feature but a prerequisite for concentration and responsiveness across long, demanding shifts.
Everything from a single partner
One partner, one process, full responsibility: from needs analysis through space and technology planning to 24/7 service, we take complete responsibility for your dispatch control room — with no loss at the interfaces between multiple suppliers. More than 25 years of experience in mission-critical control room technology — from critical control rooms to race control installations — goes into every project.
Frequently asked questions — dispatch control rooms for police, fire and EMS
Which organizations does controlrooms build dispatch control rooms for?
For emergency and dispatch control rooms of police, fire brigades and emergency medical services, as well as for integrated control rooms that bring several organizations together.
How does the control room stay operational during major incidents?
Through scalable workspaces, redundant technology and a central control concept that flexibly adapts sources and layouts as load rises — without dispatchers losing the overview.
What role does ergonomics play in the dispatch control room?
A central one. We plan workspaces to ISO 11064 so that concentration and responsiveness are maintained even across long 24/7 shifts.
Does controlrooms take on the entire control room?
Yes. As a single-source integrator we take responsibility for analysis, planning, visualization, KVM, furniture and control, as well as service and maintenance — one point of contact for the complete installation.
Let us talk about your control room →
Visit our showroom in Vienna Prater or Wieselburg
Technology for control rooms, command centers and KVM workspaces is best evaluated live. In our showroom we demonstrate video walls, KVM, operator desks and typical 24/7 scenarios working together in real conditions.
Appointments by arrangement. controlrooms GmbH supports you with analysis, planning, integration and ongoing service.